Shipping and Returns

Shipping

Processing time

The time we need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

Standard Shipping:

    • Canada: 2-5 business days
    • United States: 3-9 business days
    • Rest of the World: Depending on the location. Will be notified at the time of dispatch.

Express Shipping:

    • Canada: 1-3 business days
    • United States: 2-5 business days
    • Rest of the World: Depending on the location. Will be notified at the time of dispatch.

We will do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose and CanadaPost service.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

 

Returns & Exchanges

We gladly accept returns and cancellations

    • Contact us within: 7 days of delivery
    • Ship items back within: 14 days of delivery
    • Request a cancellation within: 1 hour of purchase

We don’t accept exchanges

But please contact us if you have any problems with your order.

The following items can’t be returned or exchanged because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:

    • Custom or personalized orders
    • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

FREE Local Pickup in TORONTO and HAMILTON, CANADA

Orders can be picked up from our two pickup locations in Toronto and in Hamilton for FREE. We will need 1-2 business days to process orders for pickup.

To avail of this facility you MUST use coupon code “PICKUP” at check out.

Our Toronto pickup location address is:

5000 Yonge St, Suite 1901
North York, ON M2N 7E9

Our Toronto pickup time is 8:30 am to 5 pm on weekdays.

Our Hamilton pickup location address is:

47 Lynnette Drive
Hamilton, ON L9B 2J7

Our Hamilton pickup time is 9 am to 9 pm everyday.

Gift wrapping and packaging

Gift wrapping is available for FREE. Just let us know at the time of ordering by a note.

Wholesale availability

For wholesale inquiries, please contact us.